• What types of auto parts does GEEKSTOP manufacture?

We specialize in manufacturing a wide range of auto parts, including but not limited to: brake pads, brake discs, filters, spark plugs, batteries, wheel hub units, towing accessories, control arms, ball joints & tie rods, and emblems. We also offer OEM/ODM services for customized parts—feel free to share your specific requirements.

• Can you produce custom auto parts according to my design or samples?

Absolutely. We have a professional R&D and engineering team that supports custom manufacturing. To start, please provide us with detailed materials: ① 2D/3D design drawings (e.g., CAD files), ② samples (if available), ③ technical specifications (e.g., material grade, performance standards, surface treatment requirements), and ④ intended application (e.g., for passenger cars, trucks, or off-road vehicles). Our team will confirm feasibility and provide a customized quote within 3–5 business days.

• Do your products meet international quality standards?

Yes. All our auto parts comply with global industry standards, such as ISO 9001 (Quality Management System), IATF 16949 (Automotive-Specific Quality Standard), and CE (for European markets). For parts intended for specific regions (e.g., the U.S., Japan), we also meet standards like SAE (U.S.) and JIS (Japan). We can provide test reports and certification documents upon request.

• What materials do you use for manufacturing auto parts?

Material selection depends on the function of the part and customer requirements. Common materials include: ① aluminum alloys (for lightweight components), ② carbon steel/alloy steel (for high-strength components), ③ stainless steel (for corrosion-resistant components), and ④ engineering plastics (for electrical housings, sensor casings, etc.). We source materials from globally certified suppliers and can provide material certificates for traceability.

• What is the Minimum Order Quantity (MOQ) for your auto parts?

MOQs vary by product type:

1. For standard off-the-shelf parts (e.g., brake pads, filters), the MOQ is usually 50–100 units per SKU.

2. For customized/OEM parts, the MOQ depends on production complexity (e.g., 100–500 units for machined components, 500+ units for injection-molded parts).We offer flexible MOQ adjustments for long-term cooperative customers—please contact our sales team to discuss details.

• Can I place a mixed order (different SKUs in one order)?

Yes. Mixed orders are welcome for standard parts (e.g., combining brake pads and filters in one order). For customized parts, mixed orders are only acceptable if the production timelines of different SKUs align—our team will confirm this during order negotiations.

• How do I get a quote for my order?

Please send the following information to our sales email (geekstopautoparts@outlook.com):

① Product name/SKU (for standard parts) or detailed customization requirements (for OEM parts);

② Quantity per SKU;

③ Target market (to confirm compliance with local standards);

④ Expected delivery port (e.g., Port of Los Angeles, Port of Rotterdam). We will issue a detailed quote (including unit price, total cost, payment terms, and delivery time) within 2–3 business days.

• Can I request samples before placing a bulk order?

Yes. For standard parts, we can provide 1–2 free samples (you only need to cover shipping costs). For customized parts, a sample fee applies (usually 1.5–2 times the bulk unit price), but this fee will be deducted from the payment of your subsequent bulk order. Sample production takes 7–15 business days, depending on complexity.

• What is the lead time for bulk orders?

Lead time depends on order quantity and product type:

1.Standard parts: 10–20 business days for orders under 1,000 units.

2.Customized/OEM parts: 20–45 business days (including sample confirmation, mold preparation, and mass production).For large orders (10,000+ units), lead time may be extended to 45–60 business days—specific timelines will be clearly stated in the order confirmation.

• Which international shipping terms do you offer (e.g., FOB, CIF)?

We support all common international shipping terms (Incoterms 2020) to meet your logistics needs:

1.FOB (Free On Board): We deliver goods to your designated port of shipment, and you arrange ocean/air freight and insurance.

2.CIF (Cost, Insurance, and Freight): We cover freight and basic insurance to deliver goods to your designated destination port (e.g., Port of Hamburg, Port of New York).

3.DAP (Delivered at Place): We deliver goods to your specified address (excluding import duties and taxes)—ideal for customers who prefer door-to-door service.Please specify your preferred shipping term when placing an order.

• Can you ship to my country/region?

As a global supplier, we ship to all countries and regions, including North America (U.S., Canada), Europe (Germany, UK, France), Southeast Asia (Japan, South Korea, Thailand), and South America (Brazil, Mexico). For regions with special import regulations (e.g., customs restrictions on auto parts), our logistics team will assist in preparing relevant documents (e.g., commercial invoice, packing list, certificate of origin) to ensure smooth customs clearance.

• How can I track my order during production and shipping?

1.Production stage: We will send you weekly progress updates (with photos/videos of the production line if requested) until the goods are ready for shipment.

2.Shipping stage: Once the goods are dispatched, we will provide a tracking number (from carriers such as Maersk, COSCO Shipping, UPS, or DHL) and a real-time tracking link. You can also contact our logistics team for updates at any time.

• What payment methods do you accept for international orders?

We accept secure international payment methods:

1. Telegraphic Transfer (T/T): 30% advance payment upon order confirmation, and 70% balance before shipment (the most common method for bulk orders).

2. Letter of Credit (L/C): Issued by a reputable bank (e.g., HSBC, Bank of America), recommended for large orders (≥$50,000) to reduce risks for both parties.

3. PayPal: Accepted for sample orders (≤$5,000) for convenience.Note: We do not accept personal checks or cash payments for international orders.

• What should I do if the received parts have quality issues (e.g., defects, wrong specifications)?

We take product quality seriously and provide a 12-month warranty for all our auto parts. If you encounter quality issues, please follow these steps:

1. Contact us within 7 business days of receiving the goods, providing photos/videos of the defects and a detailed description of the issue.

2. Our quality inspection team will verify the issue within 3 business days.

3. If the issue is confirmed to be our responsibility, we will offer solutions: ① Free replacement of defective parts (we cover shipping costs); ② Refund for the defective parts; ③ Deduction of the defective amount from your next order.

• Can I cancel or modify my order after confirmation?

1. Order cancellation: If you cancel the order before production starts, the advance payment will be refunded (minus a 5% administrative fee). If production has already begun, a cancellation fee of 30–50% of the total order value will apply, depending on production progress.

2. Order modification: Minor modifications (e.g., quantity adjustment ≤10%) can be made within 3 business days of order confirmation. Major modifications (e.g., changing product specifications) may require re-quoting and could extend the lead time—please consult our sales team promptly.

• Who is responsible for import duties and taxes?

Import duties, taxes, and customs clearance fees are the responsibility of the buyer (unless otherwise agreed in the shipping terms, e.g., DDP). We will provide all necessary documents (commercial invoice, packing list, certificate of origin) to assist with customs clearance, but we recommend consulting your local customs broker in advance to understand applicable fees and regulations.

• Do you offer exclusive distribution rights for a specific region?

Yes. We provide exclusive distribution rights to qualified long-term partners (e.g., distributors with a strong local sales network and experience in the auto parts industry). The terms of exclusive cooperation include: ① Minimum Annual Volume (MAV); ② Regional protection (we will not supply other distributors in the same region); ③ Marketing support (e.g., providing product catalogs, samples for promotion). Please contact our business development team to discuss details.

• Can you provide technical support for my team (e.g., installation, maintenance)?

Absolutely. We have a dedicated technical support team that offers:

1. Detailed technical documents (e.g., installation guides, maintenance manuals) in multiple languages (English, Spanish, German, available upon request).

2. Online technical consultation via video call (Zoom, Teams) or email.

3. On-site support (for large orders or key clients)—travel costs will be discussed separately.

• Do you have experience exporting to my market (e.g., EU, U.S., Japan)?

Yes. We have been exporting auto parts globally for over 20 years and are familiar with regional regulatory requirements, with mature export experience:

1. EU market: Compliance with CE certification, REACH regulation (restrictions on hazardous substances), and ECE R110 standard (for emission-related parts).

2. U.S. market: Compliance with EPA (Environmental Protection Agency) standards and DOT (Department of Transportation) regulations.

3. Japanese market: Compliance with JIS standards and Vehicle Type Approval (VTA) requirements.Our logistics team is also familiar with the customs clearance processes of these markets to avoid delays.

• How can I become a long-term partner with GEEKSTOP?

We welcome long-term cooperation with distributors, wholesalers, and auto manufacturers. The cooperation process is as follows:

1. Contact our sales team and provide your company profile (e.g., company size, sales channels, target market).

2. Complete a trial order (to verify product quality and our services).

3. After successful trial cooperation, sign a long-term partnership agreement to enjoy preferential pricing, flexible payment terms, and priority in production/delivery.